The Enbridge story continues! After my complaint to the Ontario Energy Board and follow-up letter, I have received a response from the OEB:
The following summarizes my review of your Enbridge Gas complaint.
We confirmed that your natural gas bills have been reverted to regular mail and Enbridge apologized to you for the delay with responding.
Enbridge made a business decision to switch to eBilling and automatically enrolled customers who accessed My Account online services. They are trying to reduce their carbon footprint and keep gas rates low for their customers. While we appreciate how frustrating and time consuming this experience has been, Enbridge assured the OEB they have discontinued switching their customers to eBilling without consent.
The OEB closely monitors these types of complaints and uses them to identify trends, improper practices or procedures; to help us recommend policy, and procedure changes a company should make.
Thank you for bringing this matter to our attention.
… to which I have responded:
Thank you for your note.
I am puzzled as to why you find it necessary to confirm “that your natural gas bills have been reverted to regular mail and Enbridge apologized to you for the delay with responding.” I advised you of this on page 2 of my letter of 2019-12-24 and Enbridge’s confirmation of this was included in my letter of 2020-1-6. This fact is not at issue. I am not complaining about the mere fact of the original unilateral change to my billing preference; my complaint is about being lied to and about the company’s deliberately poor process for reinstatement.
I was actually lied to by a customer service representative when I attempted to follow the company’s instructions for reverting my billing preference; it is entirely possible that this lie was not a mistake but was actually a deliberate policy of the company. Please let me know why this aspect of my complaint (specified on page 1 of my letter of 2019-12-24 and pages 2-3 of my 2020-1-6 letter) has not been addressed.
In fact, your note does not address my complaint at all, which rests on violations of the Ontario Energy Board’s Consumer Charter and Enbridge’s own Conditions of Service, as noted prominently in both my letters. Please advise why my complaint has not been addressed.
I understand from your note that “Enbridge assured the OEB they have discontinued switching their customers to eBilling without consent”, which is of some interest. I would appreciate learning whether this is a formal “Assurance of Voluntary Compliance” as described at https://www.oeb.ca/industry/rules-codes-and-requirements/compliance-and-enforcement-processes or whether this assurance is merely another transient corporate policy.
HIMIPref™ Preferred Indices These values reflect the December 2008 revision of the HIMIPref™ Indices Values are provisional and are finalized monthly |
|||||||
Index | Mean Current Yield (at bid) |
Median YTW |
Median Average Trading Value |
Median Mod Dur (YTW) |
Issues | Day’s Perf. | Index Value |
Ratchet | 0.00 % | 0.00 % | 0 | 0.00 | 0 | -0.1431 % | 2,156.0 |
FixedFloater | 0.00 % | 0.00 % | 0 | 0.00 | 0 | -0.1431 % | 3,956.1 |
Floater | 5.66 % | 5.76 % | 47,680 | 14.26 | 4 | -0.1431 % | 2,279.9 |
OpRet | 0.00 % | 0.00 % | 0 | 0.00 | 0 | -0.0392 % | 3,438.0 |
SplitShare | 4.79 % | 4.49 % | 33,075 | 3.74 | 6 | -0.0392 % | 4,105.8 |
Interest-Bearing | 0.00 % | 0.00 % | 0 | 0.00 | 0 | -0.0392 % | 3,203.5 |
Perpetual-Premium | 5.58 % | -3.49 % | 57,429 | 0.09 | 11 | 0.1149 % | 3,061.0 |
Perpetual-Discount | 5.25 % | 5.34 % | 69,977 | 14.89 | 24 | 0.1362 % | 3,307.2 |
FixedReset Disc | 5.39 % | 5.57 % | 202,664 | 14.63 | 64 | 0.0663 % | 2,215.5 |
Deemed-Retractible | 5.14 % | 5.24 % | 67,575 | 14.92 | 27 | 0.0575 % | 3,245.9 |
FloatingReset | 5.89 % | 5.88 % | 72,624 | 14.11 | 3 | 0.8896 % | 2,600.2 |
FixedReset Prem | 5.09 % | 3.41 % | 138,803 | 1.52 | 22 | 0.0089 % | 2,647.6 |
FixedReset Bank Non | 1.93 % | 3.61 % | 63,485 | 1.98 | 3 | 0.2181 % | 2,741.9 |
FixedReset Ins Non | 5.20 % | 5.49 % | 133,823 | 14.62 | 22 | 0.2263 % | 2,256.7 |
Performance Highlights | |||
Issue | Index | Change | Notes |
PWF.PR.A | Floater | -1.88 % | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2050-01-16 Maturity Price : 12.56 Evaluated at bid price : 12.56 Bid-YTW : 5.59 % |
TRP.PR.B | FixedReset Disc | -1.49 % | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2050-01-16 Maturity Price : 11.94 Evaluated at bid price : 11.94 Bid-YTW : 6.09 % |
HSE.PR.G | FixedReset Disc | -1.41 % | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2050-01-16 Maturity Price : 18.92 Evaluated at bid price : 18.92 Bid-YTW : 6.85 % |
RY.PR.M | FixedReset Disc | -1.07 % | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2050-01-16 Maturity Price : 19.42 Evaluated at bid price : 19.42 Bid-YTW : 5.49 % |
SLF.PR.J | FloatingReset | 1.12 % | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2050-01-16 Maturity Price : 13.52 Evaluated at bid price : 13.52 Bid-YTW : 5.71 % |
IFC.PR.A | FixedReset Ins Non | 1.31 % | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2050-01-16 Maturity Price : 14.71 Evaluated at bid price : 14.71 Bid-YTW : 5.74 % |
HSE.PR.A | FixedReset Disc | 1.35 % | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2050-01-16 Maturity Price : 12.04 Evaluated at bid price : 12.04 Bid-YTW : 6.87 % |
TRP.PR.E | FixedReset Disc | 1.45 % | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2050-01-16 Maturity Price : 16.75 Evaluated at bid price : 16.75 Bid-YTW : 5.85 % |
TRP.PR.F | FloatingReset | 1.53 % | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2050-01-16 Maturity Price : 14.59 Evaluated at bid price : 14.59 Bid-YTW : 6.18 % |
TRP.PR.A | FixedReset Disc | 2.46 % | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2050-01-16 Maturity Price : 15.02 Evaluated at bid price : 15.02 Bid-YTW : 5.91 % |
Volume Highlights | |||
Issue | Index | Shares Traded |
Notes |
CM.PR.S | FixedReset Disc | 131,129 | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2050-01-16 Maturity Price : 18.61 Evaluated at bid price : 18.61 Bid-YTW : 5.59 % |
TRP.PR.C | FixedReset Disc | 84,779 | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2050-01-16 Maturity Price : 12.96 Evaluated at bid price : 12.96 Bid-YTW : 6.01 % |
CM.PR.O | FixedReset Disc | 55,189 | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2050-01-16 Maturity Price : 17.44 Evaluated at bid price : 17.44 Bid-YTW : 5.57 % |
MFC.PR.Q | FixedReset Ins Non | 53,878 | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2050-01-16 Maturity Price : 20.11 Evaluated at bid price : 20.11 Bid-YTW : 5.37 % |
CM.PR.P | FixedReset Disc | 48,982 | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2050-01-16 Maturity Price : 17.37 Evaluated at bid price : 17.37 Bid-YTW : 5.56 % |
TD.PF.A | FixedReset Disc | 46,640 | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2050-01-16 Maturity Price : 17.68 Evaluated at bid price : 17.68 Bid-YTW : 5.39 % |
There were 27 other index-included issues trading in excess of 10,000 shares. |
Wide Spread Highlights | ||
Issue | Index | Quote Data and Yield Notes |
PVS.PR.G | SplitShare | Quote: 25.75 – 26.17 Spot Rate : 0.4200 Average : 0.2801 YTW SCENARIO |
HSE.PR.G | FixedReset Disc | Quote: 18.92 – 19.48 Spot Rate : 0.5600 Average : 0.4218 YTW SCENARIO |
ELF.PR.H | Perpetual-Premium | Quote: 25.04 – 25.31 Spot Rate : 0.2700 Average : 0.1629 YTW SCENARIO |
BAM.PF.G | FixedReset Disc | Quote: 19.10 – 19.38 Spot Rate : 0.2800 Average : 0.1774 YTW SCENARIO |
PWF.PR.A | Floater | Quote: 12.56 – 12.85 Spot Rate : 0.2900 Average : 0.2070 YTW SCENARIO |
MFC.PR.I | FixedReset Ins Non | Quote: 20.23 – 20.52 Spot Rate : 0.2900 Average : 0.2096 YTW SCENARIO |
CM.PR.P : Convert or Hold?
Saturday, January 11th, 2020It will be recalled that CM.PR.P will reset at 3.909% effective January 31, 2020.
CM.PR.P is a FixedReset, 3.75%+224, that commenced trading 2014-12-16 after being announced 2014-12-8. In December, notice of extension was published. CM.PR.P is tracked by HIMIPref™ and is assigned to the FixedReset-Discount subindex.
The most logical way to analyze the question of whether or not to convert is through the theory of Preferred Pairs, for which a calculator is available. Briefly, a Strong Pair is defined as a pair of securities that can be interconverted in the future (e.g. CM.PR.P and the FloatingReset that will arise if enough holders convert). Since they will be interconvertible on this future date, it may be assumed that they will be priced identically on this date (if they aren’t then holders will simply convert en masse to the higher-priced issue). And since they will be priced identically on a given date in the future, any current difference in price must be offset by expectations of an equal and opposite value of dividends to be received in the interim. And since the dividend rate on one element of the pair is both fixed and known, the implied average rate of the other, floating rate, instrument can be determined. Finally, we say, we may compare these average rates and take a view regarding the actual future course of that rate relative to the implied rate, which will provide us with guidance on which element of the pair is likely to outperform the other until the next interconversion date, at which time the process will be repeated.
We can show the break-even rates for each FixedReset / FloatingReset Strong Pair graphically by plotting the implied average 3-month bill rate against the next Exchange Date (which is the date to which the average will be calculated).
Click for Big
The market appears to have lost its fleeting interest in floating rate product; the implied rates until the next interconversion are below the current 3-month bill rate as the averages for investment-grade and junk issues are at +0.64% and +1.10%, respectively. Whatever might be the result of the next few Bank of Canada overnight rate decisions, I suggest that it is unlikely that the average rate over the next five years will be lower than current – but if you disagree, of course, you may interpret the data any way you like.
Since credit quality of each element of the pair is equal to the other element, it should not make any difference whether the pair examined is investment-grade or junk, although we might expect greater variation of implied rates between junk issues on grounds of lower liquidity, and this is just what we see.
If we plug in the current bid price of the CM.PR.P FixedReset, we may construct the following table showing consistent prices for its soon-may-be-issued FloatingReset counterpart given a variety of Implied Breakeven yields consistent with issues currently trading:
Price if Implied Bill
is equal to
Based on current market conditions, I suggest that the FloatingResets that will result from conversion are likely to trade below the price of their FixedReset counterparts, CM.PR.P. Therefore, I recommend that holders of CM.PR.P continue to hold the issue and not to convert. I will note that once the FloatingResets commence trading (if, in fact, they do) it may be a good trade to swap one issue for the other in the market once both elements of each pair are trading and you can – hopefully – do it with a reasonably good take-out in price, rather than doing it through the company on a 1:1 basis. But that, of course, will depend on the prices at that time and your forecast for the path of policy rates over the next five years. There are no guarantees – my recommendation is based on the assumption that current market conditions with respect to the pairs will continue until the FloatingResets commence trading and that the relative pricing of the two new pairs will reflect these conditions.
Those who wish to convert are advised that the deadline for notifying the company of such a desire is 5:00 p.m. (Eastern Standard Time) on January 16, 2020.. Brokers and other intermediaries generally set their internal deadlines a day or two in advance of this date, so if you wish to convert there’s no time to waste! Note that brokers will, in general, try to execute the instruction on a ‘best efforts’ basis if received between the two deadlines, provided that the procrastinating shareholder grovels entertainingly enough.
Posted in Issue Comments | No Comments »