{"id":40129,"date":"2020-01-16T19:36:10","date_gmt":"2020-01-17T00:36:10","guid":{"rendered":"http:\/\/prefblog.com\/?p=40129"},"modified":"2020-01-16T19:36:10","modified_gmt":"2020-01-17T00:36:10","slug":"january-16-2020","status":"publish","type":"post","link":"https:\/\/prefblog.com\/?p=40129","title":{"rendered":"January 16, 2020"},"content":{"rendered":"

The Enbridge story continues! After my complaint to the Ontario Energy Board<\/a> and follow-up letter<\/a>, I have received a response from the OEB:<\/p>\n

The following summarizes my review of your Enbridge Gas complaint.<\/p>\n

We confirmed that your natural gas bills have been reverted to regular mail and Enbridge apologized to you for the delay with responding.<\/p>\n

Enbridge made a business decision to switch to eBilling and automatically enrolled customers who accessed My Account online services. They are trying to reduce their carbon footprint and keep gas rates low for their customers. While we appreciate how frustrating and time consuming this experience has been, Enbridge assured the OEB they have discontinued switching their customers to eBilling without consent.<\/p>\n

The OEB closely monitors these types of complaints and uses them to identify trends, improper practices or procedures; to help us recommend policy, and procedure changes a company should make.<\/p>\n

Thank you for bringing this matter to our attention.<\/p><\/blockquote>\n

… to which I have responded:<\/p>\n

Thank you for your note.<\/p>\n

I am puzzled as to why you find it necessary to confirm “that your natural gas bills have been reverted to regular mail and Enbridge apologized to you for the delay with responding.” I advised you of this on page 2 of my letter of 2019-12-24 and Enbridge’s confirmation of this was included in my letter of 2020-1-6. This fact is not at issue. I am not complaining about the mere fact of the original unilateral change to my billing preference; my complaint is about being lied to and about the company’s deliberately poor process for reinstatement.<\/p>\n

I was actually lied to by a customer service representative when I attempted to follow the company’s instructions for reverting my billing preference; it is entirely possible that this lie was not a mistake but was actually a deliberate policy of the company. Please let me know why this aspect of my complaint (specified on page 1 of my letter of 2019-12-24 and pages 2-3 of my 2020-1-6 letter) has not been addressed.<\/p>\n

In fact, your note does not address my complaint at all, which rests on violations of the Ontario Energy Board\u2019s Consumer Charter and Enbridge’s own Conditions of Service, as noted prominently in both my letters. Please advise why my complaint has not been addressed.<\/p>\n

I understand from your note that “Enbridge assured the OEB they have discontinued switching their customers to eBilling without consent”, which is of some interest. I would appreciate learning whether this is a formal “Assurance of Voluntary Compliance” as described at https:\/\/www.oeb.ca\/industry\/rules-codes-and-requirements\/compliance-and-enforcement-processes<\/a> or whether this assurance is merely another transient corporate policy.<\/p><\/blockquote>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
HIMIPref™ Preferred Indices
These values reflect the December 2008 revision of the HIMIPref™ Indices<\/strong>
Values are provisional and are finalized monthly<\/td>\n<\/tr>\n
Index<\/td>\nMean
Current
Yield
(at bid)<\/td>\n		Median
YTW<\/td>\n		Median
Average
Trading
Value<\/td>\n		Median
Mod Dur
(YTW)<\/td>\n		Issues<\/td>\nDay’s Perf.<\/td>\nIndex Value<\/td>\n<\/tr>\n
Ratchet<\/td>\n0.00 %<\/td>\n0.00 %<\/td>\n0<\/td>\n0.00<\/td>\n0<\/td>\n-0.1431 %<\/td>\n2,156.0<\/td>\n<\/tr>\n
FixedFloater<\/td>\n0.00 %<\/td>\n0.00 %<\/td>\n0<\/td>\n0.00<\/td>\n0<\/td>\n-0.1431 %<\/td>\n3,956.1<\/td>\n<\/tr>\n
Floater<\/td>\n5.66 %<\/td>\n5.76 %<\/td>\n47,680<\/td>\n14.26<\/td>\n4<\/td>\n-0.1431 %<\/td>\n2,279.9<\/td>\n<\/tr>\n
OpRet<\/td>\n0.00 %<\/td>\n0.00 %<\/td>\n0<\/td>\n0.00<\/td>\n0<\/td>\n-0.0392 %<\/td>\n3,438.0<\/td>\n<\/tr>\n
SplitShare<\/td>\n4.79 %<\/td>\n4.49 %<\/td>\n33,075<\/td>\n3.74<\/td>\n6<\/td>\n-0.0392 %<\/td>\n4,105.8<\/td>\n<\/tr>\n
Interest-Bearing<\/td>\n0.00 %<\/td>\n0.00 %<\/td>\n0<\/td>\n0.00<\/td>\n0<\/td>\n-0.0392 %<\/td>\n3,203.5<\/td>\n<\/tr>\n
Perpetual-Premium<\/td>\n5.58 %<\/td>\n-3.49 %<\/td>\n57,429<\/td>\n0.09<\/td>\n11<\/td>\n0.1149 %<\/td>\n3,061.0<\/td>\n<\/tr>\n
Perpetual-Discount<\/td>\n5.25 %<\/td>\n5.34 %<\/td>\n69,977<\/td>\n14.89<\/td>\n24<\/td>\n0.1362 %<\/td>\n3,307.2<\/td>\n<\/tr>\n
FixedReset Disc<\/td>\n5.39 %<\/td>\n5.57 %<\/td>\n202,664<\/td>\n14.63<\/td>\n64<\/td>\n0.0663 %<\/td>\n2,215.5<\/td>\n<\/tr>\n
Deemed-Retractible<\/td>\n5.14 %<\/td>\n5.24 %<\/td>\n67,575<\/td>\n14.92<\/td>\n27<\/td>\n0.0575 %<\/td>\n3,245.9<\/td>\n<\/tr>\n
FloatingReset<\/td>\n5.89 %<\/td>\n5.88 %<\/td>\n72,624<\/td>\n14.11<\/td>\n3<\/td>\n0.8896 %<\/td>\n2,600.2<\/td>\n<\/tr>\n
FixedReset Prem<\/td>\n5.09 %<\/td>\n3.41 %<\/td>\n138,803<\/td>\n1.52<\/td>\n22<\/td>\n0.0089 %<\/td>\n2,647.6<\/td>\n<\/tr>\n
FixedReset Bank Non<\/td>\n1.93 %<\/td>\n3.61 %<\/td>\n63,485<\/td>\n1.98<\/td>\n3<\/td>\n0.2181 %<\/td>\n2,741.9<\/td>\n<\/tr>\n
FixedReset Ins Non<\/td>\n5.20 %<\/td>\n5.49 %<\/td>\n133,823<\/td>\n14.62<\/td>\n22<\/td>\n0.2263 %<\/td>\n2,256.7<\/td>\n<\/tr>\n<\/table>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Performance Highlights<\/strong><\/td>\n<\/tr>\n
Issue<\/td>\nIndex<\/td>\nChange<\/td>\nNotes<\/td>\n<\/tr>\n
PWF.PR.A<\/td>\nFloater<\/td>\n-1.88 %<\/td>\nYTW SCENARIO
\nMaturity Type : Limit Maturity
\nMaturity Date\t: 2050-01-16
\nMaturity Price : 12.56
\nEvaluated at bid price : 12.56
\nBid-YTW : 5.59 %<\/td>\n<\/tr>\n
TRP.PR.B<\/td>\nFixedReset Disc<\/td>\n-1.49 %<\/td>\nYTW SCENARIO
\nMaturity Type : Limit Maturity
\nMaturity Date\t: 2050-01-16
\nMaturity Price : 11.94
\nEvaluated at bid price : 11.94
\nBid-YTW : 6.09 %<\/td>\n<\/tr>\n
HSE.PR.G<\/td>\nFixedReset Disc<\/td>\n-1.41 %<\/td>\nYTW SCENARIO
\nMaturity Type : Limit Maturity
\nMaturity Date\t: 2050-01-16
\nMaturity Price : 18.92
\nEvaluated at bid price : 18.92
\nBid-YTW : 6.85 %<\/td>\n<\/tr>\n
RY.PR.M<\/td>\nFixedReset Disc<\/td>\n-1.07 %<\/td>\nYTW SCENARIO
\nMaturity Type : Limit Maturity
\nMaturity Date\t: 2050-01-16
\nMaturity Price : 19.42
\nEvaluated at bid price : 19.42
\nBid-YTW : 5.49 %<\/td>\n<\/tr>\n
SLF.PR.J<\/td>\nFloatingReset<\/td>\n1.12 %<\/td>\nYTW SCENARIO
\nMaturity Type : Limit Maturity
\nMaturity Date\t: 2050-01-16
\nMaturity Price : 13.52
\nEvaluated at bid price : 13.52
\nBid-YTW : 5.71 %<\/td>\n<\/tr>\n
IFC.PR.A<\/td>\nFixedReset Ins Non<\/td>\n1.31 %<\/td>\nYTW SCENARIO
\nMaturity Type : Limit Maturity
\nMaturity Date\t: 2050-01-16
\nMaturity Price : 14.71
\nEvaluated at bid price : 14.71
\nBid-YTW : 5.74 %<\/td>\n<\/tr>\n
HSE.PR.A<\/td>\nFixedReset Disc<\/td>\n1.35 %<\/td>\nYTW SCENARIO
\nMaturity Type : Limit Maturity
\nMaturity Date\t: 2050-01-16
\nMaturity Price : 12.04
\nEvaluated at bid price : 12.04
\nBid-YTW : 6.87 %<\/td>\n<\/tr>\n
TRP.PR.E<\/td>\nFixedReset Disc<\/td>\n1.45 %<\/td>\nYTW SCENARIO
\nMaturity Type : Limit Maturity
\nMaturity Date\t: 2050-01-16
\nMaturity Price : 16.75
\nEvaluated at bid price : 16.75
\nBid-YTW : 5.85 %<\/td>\n<\/tr>\n
TRP.PR.F<\/td>\nFloatingReset<\/td>\n1.53 %<\/td>\nYTW SCENARIO
\nMaturity Type : Limit Maturity
\nMaturity Date\t: 2050-01-16
\nMaturity Price : 14.59
\nEvaluated at bid price : 14.59
\nBid-YTW : 6.18 %<\/td>\n<\/tr>\n
TRP.PR.A<\/td>\nFixedReset Disc<\/td>\n2.46 %<\/td>\nYTW SCENARIO
\nMaturity Type : Limit Maturity
\nMaturity Date\t: 2050-01-16
\nMaturity Price : 15.02
\nEvaluated at bid price : 15.02
\nBid-YTW : 5.91 %<\/td>\n<\/tr>\n<\/table>\n\n\n\n\n\n\n\n\n\n\n
Volume Highlights<\/strong><\/td>\n<\/tr>\n
Issue<\/td>\nIndex<\/td>\nShares
Traded<\/td>\n		Notes<\/td>\n<\/tr>\n
CM.PR.S<\/td>\nFixedReset Disc<\/td>\n131,129<\/td>\nYTW SCENARIO
\nMaturity Type : Limit Maturity
\nMaturity Date\t: 2050-01-16
\nMaturity Price : 18.61
\nEvaluated at bid price : 18.61
\nBid-YTW : 5.59 %<\/td>\n<\/tr>\n
TRP.PR.C<\/td>\nFixedReset Disc<\/td>\n84,779<\/td>\nYTW SCENARIO
\nMaturity Type : Limit Maturity
\nMaturity Date\t: 2050-01-16
\nMaturity Price : 12.96
\nEvaluated at bid price : 12.96
\nBid-YTW : 6.01 %<\/td>\n<\/tr>\n
CM.PR.O<\/td>\nFixedReset Disc<\/td>\n55,189<\/td>\nYTW SCENARIO
\nMaturity Type : Limit Maturity
\nMaturity Date\t: 2050-01-16
\nMaturity Price : 17.44
\nEvaluated at bid price : 17.44
\nBid-YTW : 5.57 %<\/td>\n<\/tr>\n
MFC.PR.Q<\/td>\nFixedReset Ins Non<\/td>\n53,878<\/td>\nYTW SCENARIO
\nMaturity Type : Limit Maturity
\nMaturity Date\t: 2050-01-16
\nMaturity Price : 20.11
\nEvaluated at bid price : 20.11
\nBid-YTW : 5.37 %<\/td>\n<\/tr>\n
CM.PR.P<\/td>\nFixedReset Disc<\/td>\n48,982<\/td>\nYTW SCENARIO
\nMaturity Type : Limit Maturity
\nMaturity Date\t: 2050-01-16
\nMaturity Price : 17.37
\nEvaluated at bid price : 17.37
\nBid-YTW : 5.56 %<\/td>\n<\/tr>\n
TD.PF.A<\/td>\nFixedReset Disc<\/td>\n46,640<\/td>\nYTW SCENARIO
\nMaturity Type : Limit Maturity
\nMaturity Date\t: 2050-01-16
\nMaturity Price : 17.68
\nEvaluated at bid price : 17.68
\nBid-YTW : 5.39 %<\/td>\n<\/tr>\n
There were 27 other index-included issues trading in excess of 10,000 shares.<\/td>\n<\/tr>\n<\/table>\n\n\n\n\n\n\n\n\n\n
Wide Spread Highlights<\/strong><\/td>\n<\/tr>\n
Issue<\/td>\nIndex<\/td>\nQuote Data and Yield Notes<\/td>\n<\/tr>\n
PVS.PR.G<\/td>\nSplitShare<\/td>\nQuote: 25.75 – 26.17
\nSpot Rate : 0.4200
\nAverage : 0.2801<\/p>\n

YTW SCENARIO
\nMaturity Type : Option Certainty
\nMaturity Date\t: 2026-02-28
\nMaturity Price : 25.00
\nEvaluated at bid price : 25.75
\nBid-YTW : 4.46 %<\/td>\n<\/tr>\n

HSE.PR.G<\/td>\nFixedReset Disc<\/td>\nQuote: 18.92 – 19.48
\nSpot Rate : 0.5600
\nAverage : 0.4218<\/p>\n

YTW SCENARIO
\nMaturity Type : Limit Maturity
\nMaturity Date\t: 2050-01-16
\nMaturity Price : 18.92
\nEvaluated at bid price : 18.92
\nBid-YTW : 6.85 %<\/td>\n<\/tr>\n

ELF.PR.H<\/td>\nPerpetual-Premium<\/td>\nQuote: 25.04 – 25.31
\nSpot Rate : 0.2700
\nAverage : 0.1629<\/p>\n

YTW SCENARIO
\nMaturity Type : Call
\nMaturity Date\t: 2021-04-17
\nMaturity Price : 25.00
\nEvaluated at bid price : 25.04
\nBid-YTW : 5.38 %<\/td>\n<\/tr>\n

BAM.PF.G<\/td>\nFixedReset Disc<\/td>\nQuote: 19.10 – 19.38
\nSpot Rate : 0.2800
\nAverage : 0.1774<\/p>\n

YTW SCENARIO
\nMaturity Type : Limit Maturity
\nMaturity Date\t: 2050-01-16
\nMaturity Price : 19.10
\nEvaluated at bid price : 19.10
\nBid-YTW : 5.89 %<\/td>\n<\/tr>\n

PWF.PR.A<\/td>\nFloater<\/td>\nQuote: 12.56 – 12.85
\nSpot Rate : 0.2900
\nAverage : 0.2070<\/p>\n

YTW SCENARIO
\nMaturity Type : Limit Maturity
\nMaturity Date\t: 2050-01-16
\nMaturity Price : 12.56
\nEvaluated at bid price : 12.56
\nBid-YTW : 5.59 %<\/td>\n<\/tr>\n

MFC.PR.I<\/td>\nFixedReset Ins Non<\/td>\nQuote: 20.23 – 20.52
\nSpot Rate : 0.2900
\nAverage : 0.2096<\/p>\n

YTW SCENARIO
\nMaturity Type : Limit Maturity
\nMaturity Date\t: 2050-01-16
\nMaturity Price : 20.23
\nEvaluated at bid price : 20.23
\nBid-YTW : 5.57 %<\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

The Enbridge story continues! After my complaint to the Ontario Energy Board and follow-up letter, I have received a response from the OEB: The following summarizes my review of your Enbridge Gas complaint. We confirmed …<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15],"tags":[],"class_list":["post-40129","post","type-post","status-publish","format-standard","hentry","category-market-action"],"_links":{"self":[{"href":"https:\/\/prefblog.com\/index.php?rest_route=\/wp\/v2\/posts\/40129","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prefblog.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/prefblog.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/prefblog.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/prefblog.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=40129"}],"version-history":[{"count":0,"href":"https:\/\/prefblog.com\/index.php?rest_route=\/wp\/v2\/posts\/40129\/revisions"}],"wp:attachment":[{"href":"https:\/\/prefblog.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=40129"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/prefblog.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=40129"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/prefblog.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=40129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}