The regulators have decided I don’t pay enough tax, so in accordance with CSA Staff Notice 31-338 Guidance on Dispute Resolution Services Client Disclosure for Registered Dealers and Advisers that are not members of a Self-Regulatory Organization I have joined the Ombudsman for Banking Services and Investments and, more importantly, paid my OBSI Portfolio Manager Membership Fee. Assiduous Readers will be relieved to learn that since this fee is not actually charged by a Securities Commission, I do not expect it to be included when the various commissions discuss the rate of increase in regulatory fees.
I haven’t had a single complaint in the fourteen years I’ve run my own shop, and none in the eight years before that during which I was with Greydanus, Boeckh & Associates, Inc., but who knows? Tomorrow there might be a flood.
Procedures for clients with complaints are detailed on the Hymas Investment Management Inc. website under the heading "Complaints".
The place where we buy cakes has a much simpler complaints policy:
http://wartoyz.com/vcart/metal-signs/complaints-dept.-metal-sign/msv515/