I mentioned my problem with Enbridge Gas on November 25; some Assiduous Readers may be interested in reading my formal complaint to the OEB. The file number assigned by the OEB is 2019-0006848. Anybody who has had a similar problem is encouraged to make a similar complaint to the board; feel free to quote and draw inspiration from my complaint and refer to it if convenient. Just be sure that you describe your own experiences as well as you can remember and complain about them!
You will note that the focus of the complaint is not on the unilateral conversion to eMail billing itself, but on the obfuscation and falsehoods that were a feature of my attempts to reverse it. A complaint merely about the conversion could be cleared simply by them reversing the conversion, which is not enough; the customer-hostile actions are what get my goat.
I have learned of other complaints, some formal, some not:
- Enbridge eBill Retention Credit ($10) – YMMV
- Enbridge setup online account for me and stop my paper billing without my permission
- Enbridge Consumers gas just converted me to E-Billing without my consent
Preferred share volume was down from recent highly elevated levels, but still quite respectable for December 27! This was the last day for tax-loss selling, which this year has been outweighed by bargain-hunter buying. It will be most interesting to see on Monday whether the positive pressure persists in the absence of tax-loss selling!
| HIMIPref™ Preferred Indices These values reflect the December 2008 revision of the HIMIPref™ Indices Values are provisional and are finalized monthly |
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| Index | Mean Current Yield (at bid) |
Median YTW |
Median Average Trading Value |
Median Mod Dur (YTW) |
Issues | Day’s Perf. | Index Value |
| Ratchet | 0.00 % | 0.00 % | 0 | 0.00 | 0 | 0.0637 % | 2,080.9 |
| FixedFloater | 0.00 % | 0.00 % | 0 | 0.00 | 0 | 0.0637 % | 3,818.4 |
| Floater | 5.86 % | 5.93 % | 53,050 | 14.00 | 4 | 0.0637 % | 2,200.6 |
| OpRet | 0.00 % | 0.00 % | 0 | 0.00 | 0 | -0.2463 % | 3,438.5 |
| SplitShare | 4.64 % | 4.39 % | 38,573 | 3.80 | 7 | -0.2463 % | 4,106.2 |
| Interest-Bearing | 0.00 % | 0.00 % | 0 | 0.00 | 0 | -0.2463 % | 3,203.9 |
| Perpetual-Premium | 5.57 % | -7.46 % | 66,785 | 0.09 | 10 | 0.0393 % | 3,042.2 |
| Perpetual-Discount | 5.28 % | 5.36 % | 71,876 | 14.82 | 25 | -0.0464 % | 3,281.6 |
| FixedReset Disc | 5.50 % | 5.75 % | 219,213 | 14.26 | 66 | -0.1410 % | 2,147.4 |
| Deemed-Retractible | 5.16 % | 5.29 % | 69,984 | 14.96 | 27 | -0.0686 % | 3,231.7 |
| FloatingReset | 6.13 % | 6.43 % | 131,098 | 13.30 | 2 | 0.0734 % | 2,525.3 |
| FixedReset Prem | 5.09 % | 3.43 % | 149,849 | 1.50 | 20 | -0.2420 % | 2,645.9 |
| FixedReset Bank Non | 1.94 % | 3.76 % | 68,472 | 2.03 | 3 | 0.0682 % | 2,727.2 |
| FixedReset Ins Non | 5.38 % | 5.70 % | 161,378 | 14.27 | 22 | 0.0664 % | 2,182.6 |
| Performance Highlights | |||
| Issue | Index | Change | Notes |
| PWF.PR.A | Floater | -1.74 % | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2049-12-27 Maturity Price : 12.42 Evaluated at bid price : 12.42 Bid-YTW : 5.64 % |
| BAM.PR.R | FixedReset Disc | -1.70 % | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2049-12-27 Maturity Price : 15.59 Evaluated at bid price : 15.59 Bid-YTW : 6.20 % |
| HSE.PR.C | FixedReset Disc | -1.45 % | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2049-12-27 Maturity Price : 17.00 Evaluated at bid price : 17.00 Bid-YTW : 7.04 % |
| MFC.PR.L | FixedReset Ins Non | -1.15 % | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2049-12-27 Maturity Price : 17.12 Evaluated at bid price : 17.12 Bid-YTW : 5.57 % |
| BAM.PR.Z | FixedReset Disc | -1.15 % | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2049-12-27 Maturity Price : 19.73 Evaluated at bid price : 19.73 Bid-YTW : 5.87 % |
| IAF.PR.I | FixedReset Ins Non | -1.12 % | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2049-12-27 Maturity Price : 19.34 Evaluated at bid price : 19.34 Bid-YTW : 5.79 % |
| TRP.PR.B | FixedReset Disc | -1.07 % | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2049-12-27 Maturity Price : 11.99 Evaluated at bid price : 11.99 Bid-YTW : 6.06 % |
| EIT.PR.A | SplitShare | -1.05 % | YTW SCENARIO Maturity Type : Soft Maturity Maturity Date : 2024-03-14 Maturity Price : 25.00 Evaluated at bid price : 25.45 Bid-YTW : 4.39 % |
| EIT.PR.B | SplitShare | -1.02 % | YTW SCENARIO Maturity Type : Soft Maturity Maturity Date : 2025-03-14 Maturity Price : 25.00 Evaluated at bid price : 25.35 Bid-YTW : 4.56 % |
| GWO.PR.N | FixedReset Ins Non | 1.27 % | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2049-12-27 Maturity Price : 13.53 Evaluated at bid price : 13.53 Bid-YTW : 5.36 % |
| BAM.PR.K | Floater | 1.30 % | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2049-12-27 Maturity Price : 11.70 Evaluated at bid price : 11.70 Bid-YTW : 5.93 % |
| PWF.PR.P | FixedReset Disc | 1.33 % | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2049-12-27 Maturity Price : 13.68 Evaluated at bid price : 13.68 Bid-YTW : 5.87 % |
| IFC.PR.G | FixedReset Ins Non | 1.47 % | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2049-12-27 Maturity Price : 18.64 Evaluated at bid price : 18.64 Bid-YTW : 5.84 % |
| Volume Highlights | |||
| Issue | Index | Shares Traded |
Notes |
| BNS.PR.I | FixedReset Disc | 40,851 | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2049-12-27 Maturity Price : 19.11 Evaluated at bid price : 19.11 Bid-YTW : 5.66 % |
| RY.PR.S | FixedReset Disc | 29,917 | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2049-12-27 Maturity Price : 19.15 Evaluated at bid price : 19.15 Bid-YTW : 5.55 % |
| NA.PR.C | FixedReset Disc | 29,240 | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2049-12-27 Maturity Price : 21.34 Evaluated at bid price : 21.34 Bid-YTW : 5.88 % |
| CM.PR.O | FixedReset Disc | 27,978 | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2049-12-27 Maturity Price : 16.71 Evaluated at bid price : 16.71 Bid-YTW : 5.80 % |
| TD.PF.L | FixedReset Disc | 25,835 | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2049-12-27 Maturity Price : 22.78 Evaluated at bid price : 23.90 Bid-YTW : 5.22 % |
| TRP.PR.G | FixedReset Disc | 25,500 | YTW SCENARIO Maturity Type : Limit Maturity Maturity Date : 2049-12-27 Maturity Price : 18.21 Evaluated at bid price : 18.21 Bid-YTW : 6.31 % |
| There were 24 other index-included issues trading in excess of 10,000 shares. | |||
| Wide Spread Highlights | ||
| Issue | Index | Quote Data and Yield Notes |
| HSE.PR.C | FixedReset Disc | Quote: 17.00 – 17.54 Spot Rate : 0.5400 Average : 0.3638 YTW SCENARIO |
| IAF.PR.G | FixedReset Ins Non | Quote: 18.76 – 19.43 Spot Rate : 0.6700 Average : 0.5010 YTW SCENARIO |
| BAM.PR.R | FixedReset Disc | Quote: 15.59 – 16.06 Spot Rate : 0.4700 Average : 0.3200 YTW SCENARIO |
| CU.PR.D | Perpetual-Discount | Quote: 23.30 – 23.78 Spot Rate : 0.4800 Average : 0.3344 YTW SCENARIO |
| BMO.PR.T | FixedReset Disc | Quote: 17.05 – 17.43 Spot Rate : 0.3800 Average : 0.2408 YTW SCENARIO |
| W.PR.M | FixedReset Prem | Quote: 25.80 – 26.25 Spot Rate : 0.4500 Average : 0.3177 YTW SCENARIO |